The Portland House Hotel at The Derby Conference Centre (Derby, United Kingdom)

Upon arrival guests are greeted with a smile from helpful staff who quickly get them checked-in and help take their luggage right to their room. Guests reported that although the hotel is quite busy, staff are never too busy or overwhelmed to stop and cha

Guests reported that although the rooms are a little small, they are cosy with lots of places to store items. Also reported was a high level of cleanliness, nice views, comfortable beds and soundproof walls.

Guests reported that there was both cooked and buffet breakfasts available at The Derby Conference Centre which meant there was a lot to choose from. Also reported was fresh food that is cooked to perfection, well-presented and served by friendly staff.

The rooms at The Derby Conference Centre feature old-fashioned decor and furnishings and a lack of natural light. Also reported was a cold air temperature, chipped bathtubs, a lack of water pressure in the shower, missing amenities, uncomfortable beds, a

Guests reported that some staff members seem disinterested in helping guests and they are unfriendly and curt when approached. Complaints go unresolved, no apologies are offered when things go wrong and they are more likely to blame guests for issues.

Guests reported that there is not much available to choose from at breakfast. The options that are available are unhealthy, overcooked and the portions are so small that some guests said they left hungry.