Hotel Residence Inn Phoenix (Phoenix, USA)

Guests often describe the rooms as very clean, spacious, and well equipped, with all the appliances you might need in the kitchen. Many go on to comment on the nicely maintained grounds as well, noting the barbeque and fire pit areas are very inviting, as is the outdoor pool.

The front desk staff have received many rave reviews for their pleasant and professional customer service. Guests often note that their smiles and friendly conversation make them feel welcome, and that they respond to special requests and maintenance issues promptly.

Many guests thoroughly enjoy the complimentary breakfast buffet, noting that its impressive variety of hot and cold options includes make-your-own waffles. Though it does get busy, guests note that the staff is cheerful, attentive, and well organized. Many guests also look forward to the "Residence Inn Mix" three nights a week, with high praise for the food and the friendly, professional bartenders.

Several guests found the Wi-Fi too unreliable for their purposes, or had difficulty accessing the service. A few others found the air conditioning ineffective or too noisy.

The hotel overlooks a busy freeway, and some guests were disturbed by traffic noise in their rooms. Others found the background noise detracted from the otherwise relaxing experience by the pool and fire pit. A few guests have also expressed concern about the safety of the neighborhood.

Though reviews of the staff are largely positive, a few guests reported disappointing customer service at the front desk. Others found the housekeeping team fell behind schedule during their stay, and returned to unserviced rooms.