Hotel Phoenix Inn (Phoenix, USA)

The redesigned rooms with wood-effect floors and new look decor went down well with travellers. Many were more than satisfied with the levels of cleanliness and comfort. Budget-conscious guests welcomed the usually affordable room rates for the area.

It appealed to visitors that this motel's location in the northern outskirts of Phoenix put them close to eateries as well as handy conveniences such as filling stations, shopping options and bus stops. The ample free parking was a plus for motorists, who also appreciated the easy access to Interstate 17 which made it simple to reach museums, golf courses, shopping centres, theme parks and academic institutions citywide.

Reviewers largely expressed positive views about the friendly, obliging and professional employees they encountered. Many also experienced a quick check-in. Those travelling with their four-legged friends welcomed the pet-friendly policy.

Many critics said they wished the Wi-Fi network at this property had been free to use. There were also claims that the service offered a frustrating login process as well as patchy coverage and sluggish speeds at times.

Nuisance noise from adjoining rooms reportedly travelled easily through thin walls and caused a disturbance for several light sleepers. Others claimed that rooms facing the freeway were exposed to occasional traffic noise.

There were claims of minor cleanliness and maintenance issues like bathrooms that could have been more thoroughly cleaned and slow-draining water in several rooms. Critics also reported that they were sometimes undersupplied with towels and soap. The lack of fridges, microwaves, shampoo and conditioner in the rooms also disappointed some visitors. There were reports that some rooms were quite small, especially when fully occupied.