Hotel Residence Inn Phoenix Mesa (Mesa, USA)

Guests generally describe the rooms as very clean, comfortable, and well maintained. The kitchens feature all the necessary appliances and the grocery delivery service is well appreciated. Many report that the beds are comfortable, and the Wi-Fi is reliably fast. There are several restaurants and shops within walking distance, and the location is also convenient for drivers, given the nearby freeways and airport. Some find the nearby police station to be a comforting presence as well.

Guests often comment that the hotel provides good value for an extended stay, noting that Wi-Fi, a hot breakfast, and an occasional weeknight social hour with a light dinner are all included in the rates.

The front desk staff have received rave reviews for their pleasant and professional customer service, with guests often noting that they respond to maintenance issues promptly. The well-organized breakfast team are often praised for their genuine smiles.

Several guests have noted that the sound insulation between floors is not very good, and report being able to hear their fellow guests walking back and forth upstairs. A few were also able to overhear their neighbors across the hall, even when they were speaking at a normal volume.

Several guests have commented that the pool could be cleaned more frequently. Others found the pool clean, but too chilly for a swim. A few guests reported a similarly chilly reception at the front desk.

Reviews of the hot breakfast are a bit mixed. Some guests praise the variety on offer, while others, particularly those there for weeks at a time, wish for greater variety in the hot dishes.