Hotel American Inn & Suites Mesa (Mesa, USA)

You shouldn't expect any luxuries at this hotel, but a significant number of guests did at least find the rooms were comfortable. The free Wi-Fi is almost always appreciated, as are the other freebies such as newspapers and local calls. Guests who benefited from a kitchen appreciated the extra convenience.

Many guests appreciate the shopping and dining options near the hotel, although, for others, the main appeal was its proximity to the airport. A car is definitely beneficial while staying at this property but with transportation in place, you'll find area attractions are within easy reach.

Although guests report issues with the Quality Inn & Suites Mesa, it does seem that the hotel offers reasonable value for money. The room rates are reasonable and the selection of freebies offer additional savings. A top tip is to leave room in your budget to cover an incidentals deposit.

Very few guests find this hotel offers exceptional standards of cleanliness, with many suggesting that this is an area where significant improvements could be made. The lack of attention to detail where housekeeping is concerned is said to affect the rooms and communal areas of the property.

Several reviews suggest that there are regular plumbing issues to contend with. Guests report there being a lack of either hot or cold water, although more commonly refer to slow draining water and toilets that become clogged easily.

Feedback about the standard of customer service at the hotel is mixed. Some guests found the staff perfectly friendly and helpful yet others found the service was indifferent. Guests describe how "buffet police" are overzealous in their checks at breakfast and others complain about the attitude of the management.