Hotel Hilton Newark Airport (Elizabeth, USA)

A consistent theme across a number of reviews was the courteous and friendly staff at the hotel, who it seems were only too happy to help guests to ensure that they had a comfortable stay.

The primary reason for some guests stay at the hotel was its proximity to the airport and a number of previous guests commented how easy it was to exit their accommodation and jump on the free shuttle provided by the hotel. The friendly shuttle drivers also rated a mention across a number of reviews.

Previous guests to the hotel specifically mentioned the ultra smooth check-in and check-out processes in place at this hotel with many previous guests using the on-line facilities to speed up their stay.

Some guests in their reviews for this hotel mentioned that they felt the room decor was very old and outdated and in need of refresh. A number of other guests commented that the general amenity of the place was a bit shabby citing stains on the carpets and chipped and dented furniture as their main concerns.

A number of guests expressed their concern that this Hilton does not offer free Wi-Fi as standard to their guests. Some felt that in this day and age not offering free Wi-Fi was a sub-standard service practice and just a quick money spinner for the hotel.

Some guests at the hotel did not have a pleasant stay as their rooms were far too cold, as the heating was not working properly. It seems to be system-wide fault as attempts by the hotel management to heat up the rooms were unsuccessful.