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Hotel Hôtel Mercure Carcassonne La Cité (Carcassonne, France)

Hotel Hôtel Mercure Carcassonne La Cité (Carcassonne, France)

About Hôtel Mercure Carcassonne La Cité

Located near Château Comtal and the Basilica of St. Nazaire and St. Celse, the Mercure Carcassonne Porte de la Cité features a French restaurant and a seasonal outdoor pool. The hotel’s 80 rooms have air-conditioning, modern en-suite bathrooms and flat-screen TVs. Additional amenities in upgraded rooms include complimentary minibars and Nespresso coffee machines. Free parking, meeting spaces and a garden are among the facilities offered at the Mercure Carcassonne Porte de la Cité. Complimentary Wi-Fi and 24-hour reception services are also available. Guests can enjoy dining on the restaurant terrace and drinks in the bar. Restaurants such as La Cotte de Mailles and Auberge des Lices are among the alternative eateries near the hotel. The hotel lies a short stroll from the area’s medieval city centre. Sporting activities, cinemas and botanical gardens are also nearby.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool
  • Spa(Unavailable)
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym(Unavailable)

Rating overview

trivago Rating Index based on 1318  reviews from:
  • Hotels.com(9.4/10),
  • LocationExcellent  (9.2 / 10)
  • RoomsGood  (7.9 / 10)
  • ServiceVery good  (8.3 / 10)
  • CleanlinessExcellent  (8.7 / 10)
  • Value for moneyGood  (7.6 / 10)

Positive Reviews


Appealing location.

Guests are complimentary about the location of the Mercure Carcassonne Porte de la Cité, with some going so far as to describe it as perfect. The hotel is conveniently close to the city centre and also places a walk around the city walls within easy reach.


Nice rooms.

Although a handful of guests found minor issues with the rooms, most agreed that they offered pleasant surroundings with a fairly impressive selection of amenities. Free Wi-Fi is an added bonus and appears to work as well as you might hope.


Impressive customer service.

It seems that you can expect a warm welcome to this hotel. Guests are impressed by the standard of the customer service on offer and frequently comment on individual ways in which members of the team have helped them during their stay.

Negative Reviews


Swimming pool may disappoint.

While the appeal of an outdoor swimming pool can never be understated, when you get a look at this hotel’s pool, you may just change your mind about jumping in. Apparently, the hotel maintenance staff think nothing about hosing pigeon droppings back into the pool.


Breakfast service can be a little chaotic.

Although guests generally describe the breakfast food as of a good standard, some do mention that the service is a little chaotic. It seems there’s no rhyme or reason to how the buffet is laid out, so guests end up flitting from one spot to another to get the items they want.


Some limitations to rooms.

A small number of guests were disappointed by the lack of safes in the rooms. Some thought the air-conditioning could be more effective while a few others thought the some of the rooms were a little on the small side.

All amenities

Property amenities
  1. Entrance hall/lobby
  2. Express check-in
  3. Lift
  4. Parking
  5. Terrace
  6. Pets allowed
  7. Hotel bar
  8. Conference rooms
  9. Non-smoking rooms
  10. PC with internet
  11. Restaurant
  12. 24-hour reception
  1. Wheelchair accessible
  2. Accessible hotel
  3. Accessible bathroom
  4. Accessible parking
  5. Teleprinter
Room amenities
  1. Balcony
  2. Shower
  3. Openable windows
  4. Television
  5. Hairdryer
  6. Central heating
  7. Electric kettle
  8. Air conditioning
  9. Cosmetic mirror
  10. Minibar
  11. Pay-TV
  12. Satellite TV
Food and beverage
  1. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


rue Camille Saint-Saëns,  11000,  Carcassonne,  France
Telephone: +33(4)68119282 | Fax: +33(4)68711145 | 

Frequently Asked Questions about Hôtel Mercure Carcassonne La Cité

  • Is there a pool area at Hôtel Mercure Carcassonne La Cité?

    Yes, Hôtel Mercure Carcassonne La Cité offers 1 pool area.

  • Are pets allowed at Hôtel Mercure Carcassonne La Cité?

    Yes, Hôtel Mercure Carcassonne La Cité has a pet policy that may vary based on the room type or availability. Please check with the hotel directly to learn about their pet policy.

  • Is parking available at Hôtel Mercure Carcassonne La Cité?

    Yes, Hôtel Mercure Carcassonne La Cité provides Parking, Accessible parking for guests.

  • What time is check-in and check-out at Hôtel Mercure Carcassonne La Cité?

    Check-in at Hôtel Mercure Carcassonne La Cité is available from: . Check-out time is by .

  • Where is Hôtel Mercure Carcassonne La Cité located?

    Hôtel Mercure Carcassonne La Cité is located in rue Camille Saint-Saëns, 11000, Carcassonne, France.