Hotel Extended Stay America Suites - Long Island - Melville (Melville, USA)

The hotel is located in a quiet neighborhood and the hotel itself is also quiet. Local shops and restaurants can be found a short drive away.

The hotel provides clean and comfortable rooms at budget-friendly prices. The rooms are well appointed with simple furnishings, comfortable beds and a fully equipped kitchen where you can prepare your own meals. Guests also appreciated the availability of pet friendly rooms.

The staff have been described as friendly, courteous and helpful. The check-in process is quick and staff are also available to provide information for local attractions and make restaurant recommendations.

Guests reported that the housekeeping service is unreliable with a hit and miss service being provided. Various complaints have been made about the standard of cleanliness at the hotel, including that the rubbish bins are not emptied as needed and rubbish from previous guests has also been found in the room. Reports have also been made about both the kitchen and bathroom being dirty, and in some cases mold was found growing in the bathroom areas.

Although the hotel has been recently renovated and offers non-smoking rooms, complaints have been made about reliability of this. Guests who had booked non-smoking rooms reported that their rooms smelled unpleasantly of stale cigarette smoke.

The hotel offers a complimentary grab-and-go breakfast which many guests found to be disappointing and unsatisfying. The breakfast is simple and limited options are offered and guests also complained that drinks were not always available.