Hotel WoodSpring Suites Amarillo East I-40 (Amarillo, USA)

Guests commented that this hotel has some of the least expensive rates they could find for the area. Because of that advantage, it was often chosen by guests who wanted low prices first and foremost, and weren't willing to pay more than necessary.

Guests mentioned that they appreciated how their units had kitchens that featured amenities such as refrigerators and stoves. Because that's more than what's offered in many other accommodations, guests often took advantage of the kitchen facilities to cook or store beverages in the refrigerators.

Generally, guests found their rooms were clean when they checked in. Feedback from guests who had stayed at other places in the area mentioned that these accommodations were cleaner than those other options.

Guests were frustrated about having to pay for Wi-Fi, and they also didn't like how the kitchens don't come with cutlery. Tissues and shampoo were other things they said they expected would be in the rooms, but those items were not included either. Overall, the absence of those things made guests have the impression that the management was trying to offer the least possible for the money.

Complaints were made to say that the soundproofing in the room is non-existent. Guests were often woken up by guests walking above them, and said they could hear people talking in rooms beside them.

Guests reported instances where they had confirmed room prices after booking online, and found that the staff tried to change them more upon arrival. Usually they were told they would not be able to stay unless they accepted the higher rates.