Hotel Vienna Inn Apartments (Vienna, Austria)

These apartments - set in a residential street in Vienna's Leopoldstadt area - were popular with those seeking out a low-key, local vibe for their stay. Having said that, guests were pleased to find that, thanks to a nearby U-bahn station, many of Vienna's main sights were within easy reach. Many were also delighted to note that the city's famous Wiener Prater as well as a host of shops and restaurants are within walking distance of the property.

Guests were pleased by the sleek interiors of these apartments. But it was the smaller details that were the most impressive and indeed, many were pleased to find that bathrooms featured fluffy towels and basic toiletries.

Finally, many noted that the reception team is keen to offer assistance in terms of any questions guests may have regarding their accommodation.

In terms of the kitchens, most commented that these could be better equipped, with missing strainers a particular bugbear. Also, the kitchens here are equipped with induction plates, a feature that both terrified and confused those not familiar with this type of cooking system. Finally, there were consistent reports of problems with hot water in kitchens at this property.

This property's reception team operates according to strict opening and closing hours. Those who arrived outside of these times were unhappy at not being met and greeted, with many confused by the out-of-hours check-in process. Also, guests felt that cleaning could be improved upon here, with many noting dirty floors and dishes in units.

Finally, many complained about a lack of air conditioning here. The dearth of this amenity did, unfortunately, result in some very uncomfortable stays.