West Lake 254D Hotel & Residence (Hanoi, Vietnam)

Despite some minor criticisms, feedback concerning the standard of the accommodation is generally good. In particular, guests have described the studios and apartments as comfortable, reasonably spacious, and well equipped.

Guests have been impressed with the standard of service offered here, with very few having anything negative to say at all. The staff is consistently found to be friendly and welcoming. Plus, guests often describe ways in which the staff has gone out of their way to help.

The location of this hotel has proved appealing. Guests have enjoyed the gardens and the easy access to the lake. Guests also mention that the main attractions in the area are a short taxi ride from the property.

Guests haven’t always been overly impressed with the standard of the breakfast served at this Hanoi Hotel. Complaints have included small portion sizes, the little variety from day to day, and a limited selection of vegetarian choices.

Although guests have generally found the accommodation here to be of a good standard, some have noted some minor maintenance issues and suggest that the studios and apartments would benefit from some updates.

A minor issue but several guests note that the taxis organised by the hotel staff come at a higher cost that those you arrange yourself or hail on the street. Those on a tight budget may wish to avoid the contracted taxis.