Hotel Shangri-La The Marina, Cairns (Cairns, Australia)

Most reviewers had praise for the rooms describing them as well-appointed, clean and spacious with comfortable beds. Those in upgrade rooms and suites were largely impressed with their accommodation too.

In the main, reviewers said they encountered great service, describing staff as attentive, friendly and helpful, smiley and eager to please. A few critics reported occasional customer service problems such as unmet guest requests or sub-standard complaint handling. Positive opinions were expressed about the restaurant, which served a filling breakfast, Australian wines and modern cuisine against a backdrop of superb bay views.

Guests noted the excellent views of the bay and mountains from this hotel. Most reviewers appreciated being near the waterfront and shopping and dining options downtown. It was just 15 minutes' walk to Cairns Central Shopping Centre mall and train station. The proximity to the marina and departure terminals for Great Barrier Reef boat tours was a bonus for those in town to experience the region's natural wonders.

Some reviewers thought certain rooms would benefit from refurbishment. There were occasional reports of faulty lights, aging carpets, torn curtains and mold in the bathrooms.

Some light sleepers said late night noise from a nearby nightclub was audible in certain rooms.

A few critics questioned whether this hotel represented good value for money when compared to other high-end accommodation, including other Shangri-La hotels, they had experienced. Reports of occasional interruptions to the hot water supply, minor cleanliness issues or and lethargic speeds when using the free Wi-Fi service all contributed to these opinions.