Hotel Real del Mar Golf Resort (Tijuana, Mexico)

The hotel’s location near Rosarito overlooking the Pacific coast was often cited as a high point of people’s stay. Visitors loved the views of the sunset over the ocean, and many noted that the area is quiet, private, safe, and easily walkable.

Reviewers gave high marks to the front desk staff who were described as friendly, efficient, and responsive to the needs of their guests. Employees did their best to solve problems that arose and were helpful with things like arranging trustworthy taxi services or recommending local eateries.

The restaurants that share the property with the hotel were said to serve very good food with top-notch service. The bartenders were also cited as being friendly and capable of preparing very good drinks and cocktails.

Visitors noted that the hotel has not been maintained well and has fallen into disrepair. People reported problems like faulty plumbing, stuck doors, broken fixtures, worn furniture, broken air conditioning, and more. Golfers added that the course is overgrown with grass and weeds, making it almost unplayable.

Many guests found the rooms and common facilities to be lacking in cleanliness. Messes from previous guests, musty odors, bugs, and a dirty pool were frequently cited, with reviewers stating that the cleaning staff does not do a thorough job.

Travelers felt that the amenities provided did not meet what was claimed by the hotel. Problems included spotty Wi-Fi, under-stocked kitchens and bathrooms, old TVs with no cable, lackluster breakfast, and a lack of advertised room features like fireplaces or balconies.