Hotel Petit Palace Lealtad Plaza (Madrid, Spain)

Guests were overwhelmingly positive about the designer rooms at this boutique hotel, often describing them as stylish, modern, well-appointed, tastefully-furnished, clean and comfortable.  Modern touches like iPads and flat-screen TVs were welcomed as were luxury features such as the hydro-massage showers. Reviewers also noted there were pleasant city views from selected rooms and suites. There was also praise for the on-site restaurant serving a buffet breakfast plus Spanish favorites.

Nestled between the city center and Retiro neighborhood, this hotel's location was popular with reviewers who appreciated the proximity of the world-famous Prado art museum, about five minutes' walk away. Retiro Park was just a block away and Plaza Mayor was about 20 minutes' walk away. Another convenience was the proximity of bus stops metro stations. There was also praise for the free bike hire, enabling guests to explore the Spanish capital on two wheels.

Plenty of travelers were impressed with the customer service, often saying they dealt with professional, friendly and courteous staff who were brimming with useful local knowledge.

A few guests claimed they encountered some minor maintenance issues in certain rooms at Petit Palace Lealtad Plaza. These included noisy plumbing and dim lighting. Cleanliness and housekeeping complaints focused on infrequent reports of floors that could have been cleaner and unmade beds.

According to some light sleepers, soundproofing measures were inadequate as they could occasionally hear noises from adjacent rooms and corridors.

Most guests enjoyed the free Wi-Fi access and didn't encounter any issues with the service. However, a few critics said the network was prone to sluggish speeds or an unreliable signal at times.