Hotel Opera Suites (Vienna, Austria)

Right on the popular Kärntnerstrasse shopping street, surrounded by all manner of cafes, bars and restaurants, and within walking distance of many tourist attractions; this hotel's location is undoubtedly as handy as it gets. Understandably, the vast majority of guests loved having the famed Vienna State Opera and the esteemed Cafe Sacher just across the street.

As well as being extremely prompt at dealing with queries, many travellers have noted that the highly attentive and communicative staff members here are happy to remedy immediate action whenever a negative issue is raised.

A great many visitors have reported that, because there are only 12 guest rooms, the property as a whole feels more like an intimate, community-minded apartment block than a hotel. Most guests appreciated this very much.

Many visitors who've stayed in the hotel's street-facing rooms have complained about being disturbed by the noisy comings and goings on the ever-busy Kärntnerstrasse below. Rear-facing rooms were deemed much quieter.

It has to be said that very few guests have been enamoured by the old and really rather diminutive lift at this property. Indeed, it's so small that large suitcases tend to ride on their own while their owners takes the stairs.

A significant number of travellers have said they were left somewhat dumbfounded when they first tried to locate the entrance to the hotel. Helpful guests suggested that aiming for the ‘O' in the ‘ECCO' shop sign is the best approach.