Hotel New York (Milan, Italy)

Most loved the location of the hotel as it was just three minutes away from the central station, making it very convenient to get to major points of interest and also reduced their cost of travelling via taxis.

The guests liked the staff stating that they were friendly and helpful. They also appreciated that the staff could speak good English and that the check in at the reception was quick and easy.

Many guests stated that the breakfast was satisfactory with plenty of choice including cakes, croissants and the continental breakfast.

Guests at the New York hotel have also stated some security risks brought about by the fact that there are many homeless people and loiterers in the vicinity. Some of them did not also like the fact that they had to leave their room keys at the reception, stating that anyone can come and ask for the keys posing as the guest.

Many of the guests were put off by the fact that the rooms seemed very dirty and had a worn out look. Some complained that the sheets were not being changed and some complained of dusty surfaces and bedding that made them have rashes.

Other guests had complaints over the small rooms which they said did not have adequate heating and that the price of the room was high compared to the kind of room they were getting.