Hotel New Haven (New Haven, USA)

Several people had positive things to say about their accommodations, including that rooms were spacious, clean and comfortable. .

New Haven is near the Yale campus and area theaters, museums and restaurants. People have appreciated being within close walking distance to these attractions. Staff members also have been said to be generally helpful and friendly. .

Several people enjoyed the on-site restaurant and breakfast offerings in the morning. The complimentary wine and cheese sessions, available on select days, have also been a big hit with visitors. .

There have been numerous complaints about the elevators being extremely slow or broken. Several guests mentioned that elevators were down and being serviced while they were staying at the hotel. .

Though complaints have been limited, a few people mentioned hearing too much noise due to thin walls. There also have been a few negative remarks about fans in bathrooms being extremely noisy.

Unfortunately, there have been numerous complaints about bookings being canceled without warning. You may want to call the hotel the night before or the morning you arrive, just to make sure your reservation is still solid. Some guests said they were told upon arrival that their rooms had been canceled due to other guests overstaying; a few people who made reservations months in advance were also told upon arrival that their room had oversold. One guest said they received an e-mail welcome three days before their visit, but when they arrived at the hotel, they were also told their booking had been canceled. .