Hotel Mercure Madrid Plaza de Espana (Madrid, Spain)

Guests appreciated that this property is on a side street that helps shield it from traffic noise, but in a location that's very convenient for pedestrians. Yu can easily walk to many attractions, but if you're not up for the jaunt, there's a nearby metro stop.

Guests usually found that the hotel's employees were friendly and very willing to resolve any issues that were brought to their attention as thoroughly as possible. They're also knowledgeable about the area, which is helpful if you've never been there before and want some reliable advice about what to do and see.

Guests were pleasantly surprised when they surveyed the available choices for breakfast foods. Thanks to the plentiful supply of both hot and cold options, you'll be able to easily get your day off to a good start. Also, the buffet setting means you can fill up on your favourites and feel satisfied for hours.

Occasionally, guests reported that their rooms had an unidentifiable odour. Usually though, this was just a minor fault in their overall stays, especially since staff members were often able to relocate them to rooms that were not characterised by the smell.

Guests sometimes felt that, due to the hotel's limited amenities and the condition of some of the rooms, this hotel should not have its four-star rating. In some cases, the rating caused elevated expectations that were not met.

Many guests commented that the rooms are very dated and could really benefit from some furnishings that are more modern. Generally though, this fault did not make guests wish they had stayed elsewhere. However, some said they would not return.