Hotel Hyatt Regency Houston Galleria (Houston, USA)

Reviewers are wowed by the level of hospitality shown them during their stay. Even guests accustomed to the brand acknowledge the lengths gone to by personnel who take a vested interest in the individual. Approachable staff also provide valuable tips for getting the most out of the area.

For many visitors, the Galleria Mall situated opposite is a bona fide reason to return. The enormous complex is easily accessed on foot and houses a mind-boggling array of shopping, eating and entertainment options. Those laden with shopping bags love the short stroll back to their accommodations.

An array of fabulous facilities for all the family awaits. The small but rarely over-subscribed pool is a huge hit with kids, while a state-of-the-art gym delights those maintaining a fitness regime. The in-lobby coffee shop is a big plus for those who love a daily caffeine hit.

Guests arriving by car are often taken aback by the cost of parking. Self-parking isn't an option, so the valet is your only choice. The third-party-owned garage charges what many consider an extortionate rate—enough for some patrons who have otherwise excellent stays to vow not to return.

While the majority of visitors are happy with their accommodations, some find guestrooms lacking. Reviewers have been disappointed to check into rooms without a hotel guide, room-service menu, wine glasses, bottle openers and drinks-making facilities, while others bemoan the lack of a desk from which to work.

Occasionally, visitors demand more from the usually meticulous housekeepers. Dusty surfaces and dirty bathrooms have disappointed some travellers arriving with higher expectations. At busy times, guests have struggled to locate a housekeeper to attend their room and provide new towels and toiletries.