Hotel Hyatt House Houston/Energy Corridor (Spring Valley, USA)

Countless guests choose this hotel because of its location. Easily accessed from the interstate and ideally situated for business people wanting to access downtown without traffic chaos, guests also love that this hotel is close to restaurants, stores and family-friendly attractions such as the zoo, aquarium and parks.

Families with children in tow are invariably delighted with their accommodations. With extra living space and mini TVs to entertain the little ones, suites are perfect for parents. Kids also love having a quiet pool to play in, while parents sit on fluffy towels under poolside pergolas.

Travellers of all types love the happy hour that takes place nightly at the hotel bar. With its range of cut-cost cocktails and two-dollar draft beers, the atmosphere is often lively and the crowd eclectic. Entertaining barstaff receive equal praise for their mixology and hospitality.

While the majority of reviewers are satisfied with their stays, some are let down by incidences of hit-and-miss housekeeping. Thinning towels and biting bedbugs have annoyed some, while loud air-con units and musty smells are among the other occasional observations that tarnish experiences.

Although infrequent, instances of damage and theft to parked cars are common enough to be a concern. While management are quick to assure guests the hotel is not in a high-crime area, a number of guests have been saddened to wake to find their cars broken into.

Negative comments for this establishment and its personnel are at a premium. Among the short list of guest gripes are occasional instances of noise disturbance, annoyance at the isolated location and disappointment at slight slip ups in service standards from some staff members, but such instances are isolated.