Hotel Howard Johnson Plaza By Wyndham By The Falls Niagara Falls (Niagara Falls, Canada)

Reviewers liked the location of Howard Johnson Hotel by the Falls, Niagara Falls, as it put them just a short walk from Clifton Hill - one of the main roads leading to the waterfalls.  Many guests also enjoyed easy pedestrian access to theme parks, casinos and area attractions. Another bonus was range of dining options on-site or just a few steps away. Motorists appreciated the hassle-free access to shopping malls, Canada-US border crossings and airports.

Guests largely felt the rooms were straightforward but more than sufficiently spacious, clean and comfortable for a budget getaway to Niagara Falls, although a few critics felt the bathrooms were too small. Reviewers also appreciated features like the large flat-screen televisions and fridges too. Many guests said that due to the reasonable room rates they got decent value for money.

Many reviewers praised the customer service. Personnel were often described as friendly, helpful and accommodating, although a few critics felt complaint handling could have been improved.

Guests appreciated the availability of on-site parking. However, some were disappointed that there were additional charges for using it. Diners liked the wide choice of dining options nearby and on-site. Nevertheless, a few said they wished there had been a free breakfast option.

Occasional maintenance grumbles were reported over issues such as outdated decor, noisy plumbing, aging carpets and tired-looking furniture. Unsatisfactorily cleaned bathrooms that were sometimes, musty odors, trash leftover from previous occupants and sporadic visits from housekeeping were among the cleanliness issues encountered by some reviewers.

The free Wi-Fi access was welcomed by most guests, although some criticized the network for the occasionally unreliable coverage and slow speeds.