Hotel Hilton Hanoi Opera (Hanoi, Vietnam)

Guests love the roomy accommodation and over-sized bathrooms at this hotel. Stately décor with Asian and European elements wow many travellers, as do the incredibly comfy beds. Meticulous housekeeping standards in guestrooms are constantly complimented by reviewers, who appreciate room attendants' attention to detail.

Travellers frequently describe the lobby lounge of this prestigious hotel as the perfect spot for family gatherings or after-work get-togethers. Guests rave about its sumptuous interior, the impeccable service received from waiting staff, the high-end drinks and snacks available and the entertainment provided by the resident pianist.

Reviewers repeatedly describe this hotel as an ‘oasis of calm' in a frantic city. Boasting inspiring views over Hanoi's French Quarter, this property is within walking distance of the city's most-visited sites, including the Opera House and the Natural History Museum, both of which are next door.

This 4-star hotel does not offer a complimentary breakfast, much to the chagrin of many guests, several of whom find the morning meal slightly over-priced in light of the already costly room rate. Others gripe about a lack of complimentary grooming products in bathrooms.

Some guests find rooms and corridors are in need of a facelift, citing a lack of electrical sockets, noisy air-conditioning, loose wires, old carpets and peeling wallpaper as evidence of a property in decline. Old, slow and frequently out-of-order lifts vex those in a rush.

This cosmopolitan hotel plays host to international visitors but not all of them get along!  Several business travellers have complained about badly behaved guests and noisy children in quiet zones such as the executive lounge, and would like to staff take a stance against this.