Hotel Hampton Inn & Suites Phoenix/Gilbert (Gilbert, USA)

Guests were generally very pleased with what their rooms offered, and how tidy they were. If you want a reliable choice in the area, this hotel is likely to meet or surpass your accommodation expectations overall.

Guests thought the hotel management does a nice job of property maintenance. Guest called attention to the way the hotel looked, and felt the staff obviously worked hard to make the surroundings appealing for everyone who stayed there.

Guests reported that the staff members working at the front desk were extremely cheerful and seemed to truly enjoy their jobs. Expect these workers to be very accommodating, and well able to offer advice about things to do in the area during your stay.

Mattress hardness was a frequent gripe of guests. There were comments about feeling sore when they woke up, or just thinking that the mattress should have been a lot softer for ample comfort.

Guests complained that the breakfast was not as good as they expected, and that comment was especially common from guests who had stayed in other hotels from this chain. Although the breakfast is free, guests thought it left something to be desired, especially in terms of taste and selection.

Guests said the soundproofing seemed non-existent at this property. They commented about being woken up from people talking in the halls, other guests watching TV in their rooms or talking on the other side of the wall. If you sleep lightly, bring some earplugs.