Hotel Hampton Inn Portland Downtown Waterfront (Portland, USA)

Guests rave about the hotel's location right on the edge of the Old Port district, noting that there are all kinds of shops and restaurants within easy walking distance, including a few good ones on the bottom floor of the hotel: Sebago Brewing Co., Eventide, and Honey Paw. Though many of the city's top museums, cultural attractions, and tours are nearby, the hotel also offers a complimentary on-call shuttle service around the city, including the airport and train station.

Most guests find the rooms to be spotlessly clean and spacious, with modern furnishings and bathrooms. Young families particularly appreciate the convenience of the microwave and fridge, and many rate the rooms as exceptionally quiet. Some were delighted by a view of ships passing in the harbor. The fitness center is well equipped and the pool is well maintained.

Guests often praise the staff for "exceptional" customer service, noting that they are pleased to provide directions, recommend restaurants, and share their knowledge of the city. Guests also single out the managers for cheerfully pitching in during the popular breakfast buffet.

Some guests are put off by the charge for valet parking, noting that the cars are parked in a very nearby, open air lot.

Though many guests find the breakfast "above average" for the Hampton chain, a few guests were disappointed in the food, found the area crowded, or were put off by the disposable plates and cutlery.

An unlucky minority have been troubled by noisy neighbors next door or upstairs, and a few others have found the ventilation system a bit too loud as well.