Hotel Extended Stay America Suites - Orange County - Brea (Brea, USA)

Many guests have said that one of the most endearing attributes of Extended Stay America-Orange County-Brea is the friendly and courteous staff which provides top-notch customer service. Reception staff is very efficient and professional and expedites check-ins and checkouts for guests. Guests in groups or those holding big ceremonies here have reported being accorded a very able reception. The reception staff is very efficient as well when organizing refunds of deposits in the case of cancellations.

According to guests the rooms here are fairly comfortable, spacious enough for guests staying with families, and clean.

Guests love the fact that this hotel is located close to the freeway which makes it easy to access the towns of Fullerton, Brea, and Yorba Linda. Meanwhile the hotel is close to malls, restaurants, and numerous shopping outlets.

Many guests have reported that housekeeping standards at Extended Stay America-Orange County-Brea are quite poor with dirty and stained carpets, filthy towels, dirty bed linen, and dirty bathtubs.

Guests who had specifically booked non-smoking rooms have reported staying in rooms that stank of cigarette smoke with some guests saying they could detect marijuana smells in the hallways. Other guests have complained that some rooms harbor strong dog smells and urine stains on the carpets which they found irritating.

Guests have reported staying in rooms with broken or faulty amenities including inefficient air-conditioning systems that operate noisily, malfunctioning irons/broken ironing boards, doors that won't lock, fittings with chipped paint, and uncomfortable beds with lumpy mattresses. Meanwhile, several guests have reported that their rooms lacked basic amenities including hair dryers, coffee makers, towels, and various utensils including plates.