Hotel Courtyard by Marriott Amarillo West/Medical Center (Amarillo, USA)

For the most part, guests were given friendly customer service that made for a memorable visit. Weary travelers were welcomed with friendly smiles, and after a long day on the road, this sometimes made all the difference in the world.

Guests were generally very comfortable in their rooms. Good beds, great showers with strong water pressure and air-conditioning that deserved a gold medal in the sweltering heat made guests feel like they had received good value for their money.

Courtyard Amarillo was easy to get to, and guests appreciated that they didn't have to contend with bustling downtown traffic. The large parking garage also added to a stress-free visit, and this hotel was a delight for guests who were passing through.

While it seems that staff and management are trying to stay on top of cleanliness standards, guests said that it appeared to be a losing battle at times. Dust, dirt and debris were common concerns amongst guests who expected much more out of their visit.

While nosy guests might secretly want to hear their neighbor's conversation, the majority of guests wished that walls were thicker. Double paned windows would have been a nice touch, too, with guests saying that sleep was sometimes elusive due to outside sounds.

Guests weren't thrilled with the restaurant food options, and while other eateries are within walking distance, not being able to eat lunch here was a problem for tired guests who didn't want to leave the property.