Hotel Best Western Regency House (Pompton Plains, USA)

This property boasts a considerable amount of meeting and event space. Those who were here in this capacity all noted that their event ran smoothly, with staff working as a well-oiled team to ensure a seamless execution.

This hotel does offer room service, a perk that was much appreciated by a number of guests. Additionally, many were pleased to find that the on-site Manhattan Lounge offers quality food and drink at good prices. Finally, the breakfast buffet here is highly rated, with guests thankful that the property offers a number of hot alternatives to the mundane cold choices featured at other hotels.

Many felt that this property - especially considering its conference space and facilities as well as its proximity to Manhattan - offered good value for money. That being said, this property also sees a fair number of repeat guests, many eager to take advantage of what they perceive to be a bargain stay.

There were widespread reports of weak Wi-Fi at this hotel. Guests reported problems accessing the network, something that had a considerable impact on a number of stays, especially those here on business.

While many reported friendly and prompt assistance from this hotel's staff, a number also mentioned being treated rather rudely. This behavior seemed to be entirely random, leaving guests confused and taken aback. This seemed to preclude guests from pursuing any issues that cropped up during their stay, with many preferring to drop their case rather than receive more grief.

Those in the know commented that this property was renovated not too long ago, however, many feel that it could still benefit from some sprucing up. There were lots of reports of worn fixtures and dirty carpets.