Hotel Best Western Plus Marina Shores (Dana Point, USA)

You will expect good treatment from the staff, but they will give you more. In fact, this hotel has one of the best customer services out of the numerous hotels you've stayed at. You are given the royalty treatment only employees who love their jobs can give.

Best Western Plus Marina Shores' rooms are more spacious compared to those of other hotels under the same chain. They are well decorated but not overwhelming to the eyes. In addition, the tubs have good sizes and are very relaxing.

Bringing a car is quite handy in exploring the beautiful place. Thankfully, parking in the hotel is very easy. You will always find a good spot anytime of the day. Moreover, the rate is affordable.

The street can be noisy due to the traffic. Some air conditioners emit weird sounds during the night. Thus, you are encouraged to choose the rooms away from the street and on the upper floors. Moreover, you can use earplugs until a technician fixes the air conditioners.

The hotel endorses itself as a non-smoking property. However, upon arrival, some rooms smells like smoke. The previous occupants must have broken the rules. The management should implement its policies strictly. Moreover, you can ask the staff to put up air fresheners and open the windows until the smell goes away.

The check-out process is not as good as checking-in. Your bills can sometimes have wrong additional charges. The staff seems to have difficulties in settling this. Thus, you are encouraged to double check your bill and talk directly to the manager if you want to save time.