Grand Hotel Rockdale (Sydney, Australia)

Most past guests were pleased in terms of the overall customer service delivered by the hotel. The staff members were usually considered to be helpful and polite.

With Sydney Airport just ten minutes away by car, the location of the accommodation was seen as a great stop-off base by previous visitors in terms of getting to the airport. Moreover, the property is also within walking distance of various stores and dining choices.

Although the rooms are located above an on-site bar that stays open until late, former guests have noted that the hotel is suitably insulated from potential noise. As well as being quiet, the property was regarded as a cheap option when compared to alternative choices.

With just one bathroom for each gender, the shared facilities were far from the most convenient for previous visitors to the accommodation. Furthermore, the shared bathrooms were also somewhat regularly said to not be in the best condition - both in terms of performance and cleanliness.

The unavailability of an on-site lift was criticised by numerous former guests that stayed at the hotel. With the rooms being positioned on the higher floors of the property, having to use the stairs was an understandable inconvenience.

The reportedly simplistic rooms at the accommodation were not popular with the majority of past visitors. For the in-room amenities that are provided, the beds have been occasionally described as uncomfortable, and the televisions did not work at times.