South Beach Plaza Hotel (Miami Beach, USA)

While detractors had issues with the staff, the other half of visitors here gave the staff high marks for being fun-loving and knowledgeable about the hotel and the surrounding area.

Many guests loved the fact it had easy beach access across the road. It’s also within walking distance (usually a mile or less) to many attractions and points of interest. While the hotel doesn’t have on-site food choices, except for continental breakfast

Considering it’s in the heart of the SoBe area, the hotel received praise for its level of cleanliness and the price. While some critics felt it wasn’t as clean as they expected or parking was overpriced, most visitors felt the hotel is an excellent deal

Guests mentioned that free breakfast seems to be the same each day so it lacks originality. Others mentioned the quality was sub-standard to poor most days. A few visitors ate off property instead.

A number of guests mentioned that the Wi-Fi, although free, didn’t have a very strong single or had hiccups that cause you to lose connection. At other times, guests had no signal at all.

While a number of people did like the staff, some guests described them as arrogant, unsympathetic, unhelpful and even confrontational. Complaints seemed to span different areas of the hotel - from the valet to the front desk. A number of guest also remar