Winter Haven is a 4-star Art Deco hotel situated in Miami along South Beach that features a restaurant, a bar, a rooftop terrace and a quiet but central location along famed Ocean Drive. Non-smoking guest rooms feature a flat-screen television with cable channels, iPod docking station, coffee and tea facilities, a sitting area, premium bedding, complimentary toiletries, a safe, air conditioning, complimentary bottled water and bathrobes. Services and amenities offered at the hotel include concierge service, complimentary Wi-Fi, 24-hour front desk, luggage storage, laundry facilities, room service and valet parking. The Rock Lobster features a wide range of seafood dishes at lunch and dinner and includes a full-service lounge and bar. Winter Haven is located close to Miami Beach Botanical Garden, Winter Haven Autograph Collection, Art Deco Welcome Center, Lummus Park Beach, Lincoln Road Mall and Miami Beach Convention Center. Guests can also avail of a number of outdoor activities including golfing, sailing, water skiing, windsurfing and cycling.
The service at Winter Haven is second to none with staff providing exquisite, personal service to each and every guest. Guests reported that staff speak with them one-on-one to find out their needs and get to know them in order to provide service that is centered around their needs. Guests also reported that issues are resolved quickly and staff accommodates guests and provides extra perks whenever possible. .
The guest rooms at this hotel are very well-decorated with comfortable furnishings and stylish decor. Guests also reported that the views from the rooms are amazing and the bathrooms are luxurious with top-of-the-line toiletries. .
Winter Haven is located in a quiet area of South Beach that is far enough from the crowds to be relaxing but close enough to all the action so that restaurants, nightlife and beaches are within walking distance. .
Guests reported that they didn't receive a warm welcome from unfriendly staff at this hotel. There are long waits to be checked-in, issues go unresolved and no apologies are offered when things go wrong and staff members are reluctant to do anything beyond what they have to do. .
The guest rooms are quite small and lack proper soundproofing which means everything going on in the corridors and nearby rooms can be heard. Guests also reported that the air conditioning is loud, there is a lot of dust around the rooms, the carpet is tattered, there is a lack of hot water in the showers and much of the wallpaper is torn. .
Guests reported that check-in is later than most hotels and despite this 4PM check-in, guests are still expected to check-out at standard check-out hours.
No, Winter Haven, Autograph Collection doesn’t offer pool areas.
No, Winter Haven, Autograph Collection doesn’t allow pets.
Yes, Winter Haven, Autograph Collection provides Accessible parking for guests.
Check-in at Winter Haven, Autograph Collection is available from: . Check-out time is by .
Winter Haven, Autograph Collection is located in 1400 Ocean Drive, 33139, Miami Beach, USA.
These hotels may also be interesting for you...