Sheraton Grand Rapids Airport Hotel (Grand Rapids, USA)

Guests generally felt that the staff members working at this hotel's front desk were particularly good at their jobs. There were numerous comments about the employees being courteous, efficient and eager to make things right in regards to all aspects of stays.

If the leisure amenities are major perks when you stay away from home, you'll likely be content with the outdoor pool at the hotel. Guests consistently said it was well maintained and inviting. Many considered the pool to be one of the best parts of their overall experiences.

No matter why you're spending time in the area, there's a good chance you'll find this hotel is not too far from where you want or need to be. Guests appreciated how it's close to shopping destinations and places to eat, plus offers easy access to the highway.

There were numerous comments suggesting the building is in dire need of refreshment. For example, some guests said the carpets were worn or dirty, or that the corridors and elevators look old and unattractive. These issues were usually not enough to make guests want to stay elsewhere, but they did adversely affect overall impressions.

Guests sometimes checked into rooms that were not clean. The problems were usually minor and ranged from leftover trash from previous occupants, hairs in the bathroom or unmade beds. When these issues were reported to staff, they were characteristically sorted out promptly.

Occasionally, guests gave feedback to say that their mattresses were too soft. Sometimes they even seemed to be sunken in throughout particular sections. However, these issues usually didn't mean guests had trouble sleeping altogether.