MCM Elegante Hotel & Suites Lubbock (Lubbock, USA)

Guests commented that this hotel is close to Texas Tech University and the freeway. They also mentioned that there are several mass market stores nearby, so if you forgot some essentials from home, it's easy to stock back up while on the road.

Guests were pleased by the quality of the mattresses. Usually, they were able to sleep well, which helped them wake up refreshed and ready for their days. Even if you characteristically have trouble sleeping when away from home, guest experiences suggest that may not be the case here.

Guests were impressed by the warm and welcoming ways they were treated by staff members. They reported that the staff seemed to truly care about them having enjoyable times in the area, and were very quick to provide assistance when requested.

Guests reported that the air conditioners here are very noisy. To make matters worse, they said that the air conditioners don't always cool well and blow out humid or barely cool air instead. These problems were especially annoying during the hot weather months.

Guests found many flaws that made them feel like the hotel needs to be substantially remodelled. They reported things such as broken shower fixtures, stale odours, and jerky lifts.

Guests remarked that it seemed like the housekeepers consistently cut corners when cleaning the rooms. They complained about sticky carpets, dust in corners of the room and stained surfaces. These shortcomings often made guests say they wouldn't come back.