Hotel The St. Regis Florence (Florence, Italy)

Reviewers have really enjoyed the on-site Winter Garden restaurant. In particular, this Michelin award-winning restaurant has been praised by guests for lovely atmosphere and delectable dining options.

The hotel is situated along the Arno River and offers easy access to number of the city's' historic attractions. Guests enjoyed the view of the river from their balconies and that everything they needed was within walking distance of the hotel, including restaurants, train stations and shops.

The building was originally a palace which has been since converted into a hotel. Reviewers have indicated that the décor and furnishings perfectly capture the Renaissance period and that you feel as though you are royalty when staying at this hotel.

Reviewers have reported that they found the customer service and hospitality to be lacking. Guests found themselves having to wait a long time for room service, whilst other guests reported the reception staff as being unfriendly and often making mistakes with bookings or payments.

This hotel does not have a swimming pool and you have to pay an additional fee for the use of the Wi-Fi and parking. Guests have indicated that they expected these to be part of the package when considering the cost to stay at this hotel.

Guests have indicated that they found some parts of the hotel to be outdated. Some of the gym equipment is old and guests have reported that some of the guest rooms need to be updated to be on par with other parts of the hotel.