Hotel The Royal (Purfleet, United Kingdom)

The rooms at The Royal are immaculately clean with an air temperature that is always warm and cosy. Also reported was comfortable beds and furnishings, lots of extra space to store items, tasteful decor, an excellent shower with lots of water pressure and

Guests reported that although the hotel is located in a quiet location, the centre of town with all of its attractions is very accessible. The locals are friendly and helpful and the area is safe.

From the time guests check-in to the time they check-out, staff are friendly, helpful and always smiling. Guests reported that nothing is too much for them when it comes to the comfort and enjoyment of guests and they go out of their way to accommodate gu

Some guests reported that their room was nothing like what was pictured on the website when they booked. Issues that have been reported include windows that don't close properly, malfunctioning showerheads and sinks, stained bedding and walls, a lack of p

Guests reported that the menu is limited and the food served is of poor-quality and is poorly prepared with overcooked meat, reheated vegetables, thick gravy and lumpy potatoes. Also reported was a lack of certain items because they run out and don't repl

Guests reported that the front desk is often left with no one tending to guests and it's hard to find anyone when needed. Also reported was staff members who are unprofessional and curt when dealing with guests.