Hotel Costa Mesa Inn - Newport Beach Area (Costa Mesa, USA)

Guests consistently gave good feedback about the service they received here. Specifically the property's general manager was often mentioned in reviews by name and guests said the could tell he really cares about giving excellent service and coaching his employees to follow suit.

Guests were generally pleased by the cleanliness of their rooms. Most of the time they didn't find any faults, and therefore considered that the property was a reliable place to stay in the area.

Frequent positive feedback was given in regards to the complimentary food offered at the hotel. In addition to the continental breakfast that most guests of this hotel chain have come to expect, this location gives guests free snacks and beverages while hosting evening happy hours.

Guests regularly commented that they felt uneasy while in the hotel's property for several reasons. They included lingering homeless or drunk people and individuals who were unnecessarily rowdy. Sometimes the police were called to deal with situations, which made guests feel even more nervous, especially when they were not familiar with the area and these events helped create their first impressions.

Many guests complained that their rooms smelled very strongly of must, and some found that the smell was too potent to ignore. If you're sensitive to smells, this property may not be the most appropriate one to pick.

Guests were often disgusted by the appearance of the carpets in their rooms. They noted that the surface was so dirty they did not want to walk across it without shoes on. Furthermore, they said the carpet either needed to be deep cleaned or completely replaced.