Hotel Super 8 By Wyndham Aurora/Naperville Area (Aurora, USA)

Guests loved being close to a shopping mall, and near many places to eat. There were also positive comments about this property being close to the interstate and easy to reach after long hours of traveling. Overall, guests though the location of this motel made it a very handy choice.

Many guests specifically stayed here because they were looking for a room that would match a small budget. Although the accommodations here aren't fancy, guests thought they were more than sufficient and therefore offered a great value for money.

Guests praised the comfortable beds and thought the mattress quality was above their expectations for a property in this price bracket. Furthermore, they mentioned that the motel was surprisingly quiet, and said the lack of noise helped them have restful slumbers.

Guests griped that this hotel isn't as well maintained as others within the brand. Specifically, they said the premises were very rundown, and some things were broken in the rooms. Additionally, guests complained that the carpets in the hotel's public areas, as well as the rooms, were quite dirty and worn, which contributed to poor impressions.

There were numerous complaints from guests about the level of service they received from staff. Most frequently, they reported the staff seemed uninterested in engaging with them, and were not very cheerful.

Even when guests booked non-smoking rooms, they often still reported the environment smelled smoky. Furthermore, guests said the halls smelled the same way, even the hotel has hallway signs that prohibit smoking.