Hotel Sheraton Niagara Falls (Niagara Falls, USA)

Most guests are impressed by the cleanliness of the 100% smoke-free rooms at the hotel, and love falling into a Sheraton Sweet Sleeper bed after a day of fresh air at the falls. Fresh new towels and linen add another level of luxury. Free Wi-Fi in guest rooms is a big draw for many.

Families are impressed with well-priced dining options across the hotel and have positive experiences dining with children at the Rainforest Café. The full-service Starbucks café gets top scores from guests, who also love the recent addition of a Sweet Treats store in the lobby area.

Free parking on the property is well-received by guests, who note the expense of parking elsewhere in the Niagara Falls area. Knowing their cars are safe, lots of guests enjoy the pleasant walk from the hotel to the falls (just 1.2 miles away) and Rainbow Bridge.

The temperature of the water in the hotel's swimming pool is a little on the chilly side for some guests, who got no further than a toe dip and run. In winter months, guests would prefer warm, inviting water to counter the icy weather outside, so a few degrees more warmth would make all the difference.

The breakfast buffet in the Fallsview Restaurant can be a bit of a disappointment to those guests who experience popular items running dry. Replenishing diners' favorite morning dishes a bit faster is one area in which guests feel the otherwise friendly restaurant staff can improve.

Several guests mentioned musty odors masked by air-freshener in some public areas such as lifts and corridors. Travelers put this down to the age of the hotel and the necessity for some renovation in certain areas, but some guests are sensitive to synthetic smells and would prefer better ventilation.