Hotel Ruidoso (Ruidoso, USA)

While it's close enough for quick access to the shops and restaurants of Midtown, this hotel has received lots of praise for preserving its quiet and soothing atmosphere. By all accounts, guests absolutely loved the location and for many, it is this hotel's main selling point.

The reception staff here appear to be especially friendly and accommodating, going out of their way to assist guests, even offering tired guests early check-in where possible. Breakfast was yet another talking point at this hotel, with many very pleased by the variety of food on offer.

Past guests to this property are pleased to note that this hotel has been remodeled and, for the most part, seems to be kept to a high standard of cleanliness. On the whole, rooms here also appear to be on the larger side, with a number of guests commenting on the spaciousness of their accommodation.

While everyone seems to love the location of this hotel, for some, the uphill walk into town is too much to take.

Given its location, many visitors to the area consider this hotel a bargain. However, those who plumped for suites noted that - especially in contrast to rooms - their accommodation was rather small, with several commenting on their cramped quarters.

Despite the refurbishment, a few past guests feel that standards have slipped here. While many had very positive experiences with the reception team, there appear to be a few customer service blips that were enough to impact negatively on guest experience. Additionally, some visitors reported concerns over housekeeping issues such as stained and springy beds and broken lights.