Hotel Residence Inn by Marriott Grand Rapids Airport (Grand Rapids, USA)

Guests choose the Residence Inn by Marriott Grand Rapids Airport in Grand Rapids, USA, chiefly because of its proximity to the airport. They say it is convenient when they have early morning flights and spares them the trouble of driving to and from the town. The hotel is also close to the freeway and guests like that there are a variety of restaurants close by.

The staff is accommodating and friendly. Guests say that the hotel appears excellent with a modern design. They enjoy sitting in front of the fireplace and say that the social areas of the hotel are great for meetings as well as relaxing. Guests say that the complimentary breakfast daily and evening snacks offered several times every week are excellent.

The suites are large and guests love that it overlooks a quiet and pleasing woodsy area. There is plenty of room with a nice patio and fireplace. Guests are happy that the beds are comfortable and the kitchen facilities are extremely handy.

Although the hotel is pet friendly guests say that the rate charged for them is very high. Guests are required to pay a high non-refundable deposit and even then they say that the hotel allows only small dogs.

Guests say that the hotel lacks maintenance. The moment they step in they notice the filthy lobby with smudged floors, trash and dirty plastic utensils on the floor and grubby handprints on the elevator doors. On entering the rooms, they noticed roaches squiggling about.

Many guests say that the front desk staff are not at their desk most times. Phones to the reception go answered. They also say that housekeeping staff fail to meet the regular daily room requests of guests.