Hotel Ramada Plaza Long Island MacArthur Airport (Holtsville, USA)

Generally, guests said they received good service from the employees here. For example, special requests were usually honored. For example, when guests had issues that required them to move to different rooms, those transitions were handled as smoothly as possible. In several cases, guests said service they got was a highlight of their experiences.

Guests spoke very favorably about the quality and taste of the food served in the restaurant here. If you are not in the mood for off-site dining, this hotel offers a good alternative for afternoon and evening meals.

Many guests who stayed here said they required assistance with booking transportation to the airport or other destinations in the area. In those instances, they found the staff extremely knowledgeable and able to give advice or help them hire taxis to take them on their way.

Numerous guests discussed how this property really needs to be remodeled. Both the rooms and exterior areas are in need of refreshment or repair. In many cases, the poor condition of the hotel caused guests to have bad overall impressions of the property, and some said they wished they would have spent their money elsewhere.

Occasionally, guests said the beds were very uncomfortable. However, the issues varied. For example, some guests said the mattresses were hard, while others discussed how the beds had sections that felt sunken in.

From time to time, guests were disappointed that refrigerators and microwaves are not included in every room. You can request them, but doing so will cost extra. For the rates they paid, guests sometimes thought they should be included in all rooms.