Hotel Plaza Santa Maria (Puerto Vallarta, Mexico)

Many guests comment that the property is just one block away from a major grocery store, and say that there is a bus station in front of the accommodation. Others mention that the airport is easily reachable, and add that many restaurants and bars are within walking distance.

Most guests note that employees are friendly and always greet guests with a smile. Others like that receptionists provide guests with the password and username for Wi-Fi upon arrival, and state that the maid service cleans the apartments often.

Many guests say that the apartments are spacious with plenty of room for bags and clothes, a nicely decorated dining area, and comfortable beds. Others like the palm trees with an outdoor pool in the middle of the garden and add that there are many sun loungers and umbrellas available.

Several guests report that there is no lift in the building, and add that there are no handrails on stone staircases. Others mention that guests with mobility issues and older people should request a room on a lower floor, and say that there are no clerks to assist visitors with heavy luggage.

Some guests point out that the Internet in rooms is slow and unstable. Others comment that Wi-Fi in other parts of the property is also inconsistent, and note that the Internet service is poor even in the lobby.

Several guests note that some kitchen utensils including toasters, pots, and pans are in poor condition, and add that the refrigerators are loud. Others mention that it would be great to have more than 2 stovetops.