Patong Resort Hotel offers 4-star accommodation in the center of Patong with facilities catering for group meetings and special events. All rooms include air conditioning, flat-screen TV with cable service, private balcony, hairdryer, bathtub, hot and cold showers, complimentary bottled water, in-room safe and tea and coffee making facilities. Hotel amenities include 24-hour front desk service, wedding services, business center, conference space, hair salon, sauna, outdoor pools, garden, laundry facilities and free parking. Wi-Fi is available at a surcharge. There are two on-site restaurants to choose from which are open for breakfast, lunch and dinner, and which specialize in Italian and Japanese cuisine. Patong Resort Hotel is a seven-minute walk away from the local beach as well as the attractions of the Royal Paradise Night Market, Bangla Night Street and the Jungceylon Shopping Center. Phuket International Airport is 45-minutes away.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
Though located in the center of Patong, the hotel provides a quiet and peaceful holiday location, including a beautifully maintained garden area and outdoor pool decked with sun loungers. The hotel is also within walking distance to a choice of bars, restaurants and shopping areas including the Jungceylon Shopping Center. The beach and the promenade are just a few minutes' walk away.
The rooms have been described as elegant, spacious and beautifully furnished. The beds are comfortable and the bathrooms are large, modern and feature a bathtub. Each room includes a private balcony.
Guests found the staff to be very friendly, courteous and helpful. For your convenience there is also a tour desk in the hotel which provides tourist information and assistance with booking tours and activities.
While some rooms have modern furnishings, other guests found themselves in rooms which they described as old, outdated and in need of refurbishment. The wallpaper on some walls were worn out and in need of replacement. Some guests also reported that bugs frequented the rooms.
Despite favorable reviews, a high number of guests reported negative customer service experiences, where the service was slow and staff were unhelpful and unwilling to provide assistance or accommodate small requests.
Many guests complained that the Wi-Fi is an additional expense, and felt that Wi-Fi should be included in the price of the room. In addition to this, the Wi-Fi service was unreliable and difficult to connect to. Some guests were only able to access the Wi-Fi in the lobby area.
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