Hotel Paradisus Playa del Carmen - Riviera Maya (Playa del Carmen, Mexico)

The resort grounds are spacious and there are a range of services and activities for the whole family to enjoy. There is a Kids's Club and activities for children also include pool games in the childrens' swimming pool and a rock climbing wall. Adults can enjoy the full-spa services and book in a massage or treatment. Night time entertainment includes live music, professional dancers as well as singers and impersonators. You can also walk 15-minutes up the coastline to Coco Beach which is a popular spot for snorkeling.

Guests booked in a swim-up room commented that this was a highlight for both themselves and their children. The rooms are modern and well-appointed with comfortable beds and spacious surrounds. You can also enjoy beautiful views from the private balcony or patio and dine in with room service.

Guests commented that the staff are friendly, attentive and go out of their way to ensure you have a relaxed and enjoyable holiday. There are a large selection of restaurants to choose from all of which offer a range of freshly prepared dishes to suit all tastes. The bars also offer a good selection of drinks and music to keep you entertained.

Reservations are required to dine at the on-site restaurants. Some guests who wished for a spontaneous and relaxed holiday found this to be annoying.

Certain areas such as the spa and some restaurants are restricted areas where children are not permitted to go, and some parents found this frustrating.

While most guests reported favorably on the service, other guests had negative customer service experiences, reporting that staff were unwelcoming at times and slow to provide assistance.