Hotel Orlando Metropolitan Resort (Orlando, USA)

Past guests report that the Orlando Metropolitan Resort is conveniently located close to restaurants, shops and other local amenities. Guests will find a host of dining options within walking distance, including a variety of steakhouses.

Thanks to its International Drive address, the hotel makes it easy for guests to make their way to the likes of Universal Studios, Walt Disney World, SeaWorld and Wet n' Wild. Regular buses and trolleys travel to these attractions, all of which are also a short drive away.

A number of guests have praised the hotel's heated outdoor pool, which is described as being large and enjoyable. Other guests also praise the pool facilities at the nearby YMCA, which are offered free of charge to hotel guests.

Many guests staying at the Orlando Metropolitan Resort report that the hotel is in need of major renovation. Weird smells, dirty walls, stained carpets, a lack of hot water, and cockroaches are just some of the criticisms offered.

Past guests report that the level of customer service at the hotel is less than desirable. The front desk is often criticized for being uncaring and adopting a poor attitude. Lost reservations are commonly reported, while housekeeping is reported to be lackadaisical.

A number of guests have reported that the hotel breakfast, which incurs an additional charge, is grossly lacking. Reports suggest that guests are offered little more than bread and cereal.