Hotel National 9 Santa Cruz (Santa Cruz, USA)

Most previous guests of the National 9 Santa Cruz were complimentary towards the customer service they received. The staff members working at the motel were generally described as friendly and helpful.

The Wi-Fi was highly rated by those that used the facility during their stay at the motel. The Wi-Fi provided is said to be both reliable and fast when it comes to completing the large majority of Internet-related activities.

Although the rooms at the National 9 Santa Cruz were not warmly received overall, the majority of past guests were happy with the standard of cleanliness on display at the motel.

Many previous visitors have noted that the National 9 Santa Cruz is outdated and showing signs of wear and tear. This opinion is typically built upon the apparently old-fashioned televisions, uncomfortable beds and dated décor throughout. In addition, the soundproofing of the rooms is regarded as substandard.

The lack of amenities is a somewhat common criticism about the rooms at the motel. For example, past guests have stated that the rooms are missing toiletries, and only select accommodations at the motel come equipped with standard appliances such as a refrigerator and microwave.

The free on-site parking, whilst welcomed initially, was a problematic situation for numerous former visitors that stayed at the National 9 Santa Cruz. Along with a supposedly limited amount of spaces, the parking lot itself is considered small and difficult to negotiate.