Hotel Mercure Townsville (Townsville, Australia)

Guests commented that after a long hot day of sightseeing or business it was great to come back to the hotel and take a swim in the outdoor pool, which many said was well maintained and had clear, clean and fresh water.

Staff at the hotel rated positively across reviews with many previous guests describing their friendly and helpful attitudes on arrival, as being very much appreciated which set a great tone for their duration of their stay.

Many guests stayed here as they were attending a wedding and the hotel was the primary venue for the wedding reception. These guests rated the service and food provided by the function staff as awesome, which would see them visit again for another holiday.

Guests who were expecting a little bit more luxury in their rooms were disappointed that it contained only the necessary furniture, which some described as basic and a bit sparse.  Guests commented that the hotel could invest in a little bit more amenity in the rooms to make them more comfortable.

Guests commented that the hotel could invest a little more time into maintenance works to ensure that everything is functioning correctly. Common complaints in reviews included that doors were hard to open, wardrobe doors did not work properly and that the hot water system struggled to cope with demand during peak times, leaving many to have a cold morning shower.

Guest complained in their reviews that they could hear everything that was going on outside their room from inside their room, due to a lack of sound proofing at the hotel. Guests also complained of loud air conditioning units and noise that came from the pool area; due to noisy kids who were largely unsupervised by adults.