Hotel Howard Johnson Inn Flagstaff University West (Flagstaff, USA)

Many guests felt this hotel's central location was convenient as it was walking distance from Northern Arizona University and historic downtown Flagstaff plus the train station. It also provided straightforward access to the great outdoors and popular attractions like the Grand Canyon. Motorists liked that it was just off historic Route 66 and only a short drive from Interstates 17 and 40. Another bonus was the proximity of gas stations, convenience stores and dining options in the vicinity.

The rooms were reportedly well-equipped with fridges, microwaves and coffee-makers. Guests often said the rooms weren't luxurious but were more than suitably spacious, clean and comfortable for a shorter stay. A few critics, however, felt the bathrooms were fairly small. Visitors also appreciated the ample free parking and free continental breakfast, although some critics said the breakfast choice was a bit limited.

Many reviewers expressed positive opinions about the customer service, often calling staff friendly, attentive and helpful. However, some guests encountered occasional booking mix-ups on arrival.

Some guests felt the property had a dated feel and would benefit from further updating to tackle issues like malfunctioning air-conditioning, weak water pressure and dim lighting. Critics also described occasional cleanliness issues such as bedroom floors that weren't always satisfactorily cleaned, stained bedding and trash left behind by previous occupants.

Reviewers welcomed the gesture of free Wi-Fi at this property. However, some described frustrations with slow network speeds or patchy coverage.

A few critics claimed they sometimes encountered off-putting musty smells in certain parts of the building.