Hotel Embassy Suites by Hilton Flagstaff (Flagstaff, USA)

Guests rave about the location, noting that it is an ideal base for visiting Sedona, the Grand Canyon, and Native American ruins. There are also several stores and well-reviewed restaurants within walking distance. Northern Arizona University is steps away as well, ideal for prospective students or visiting parents.

Most guests thoroughly enjoy the complimentary breakfast buffet, noting that its impressive variety of hot and cold options includes made-to-order omelets. Though it does get busy, guests note that the staff works hard and cheerfully to clear tables and keep the cooked-to-order lines moving. Many guests also look forward to the daily Manager's Reception, and give high praise to friendly, professional bartenders.

The front desk staff have received many rave reviews for their pleasant and professional customer service, and many single out one individual for going "above and beyond" to make them feel welcome and at home. The rooms are generally described as comfortable, clean, and cozy. The two-bedroom suites are a particularly great value for big families and groups of friends traveling together.

Though most guests are pleased with the overall condition of the rooms, some guests were turned off by dated furnishings and decor.

Several guests discovered some room for improvement in housekeeping; dust, infrequent vacuuming, and below-par towels and linens are among the top issues.

Several guests note that the rooms are a bit smaller than the newer, purpose-built Embassy Suites locations. Others were troubled by cigarette odor in non-smoking rooms, or else a "musty" smell which most attribute to the age of the building.