Hotel Holiday Inn Express & Suites Shreveport - West (Shreveport, USA)

With a few exceptions, guests are pleased by the standard of rooms and suites offered at the Holiday Inn Express & Suites Shreveport-West, often describing the accommodation as bright and clean. A small number of guests mention that furniture is a little mismatched but find the rooms/suites comfortable nonetheless.

There's nothing particularly lavish about the free buffet breakfast but that's not to say you won't enjoy it. Guests often mention that they found the breakfast bar was fresh and well stocked. Also, the breakfast staff seem to do an excellent job of keeping the area clean and guests happy.

The staff at the hotel attract specific praise from guests, with most finding the service genuinely friendly and helpful. Guests who brought issues to the staff, such as a request to change to a room on a higher floor, say their request was dealt with professionally and immediately.

Although the rooms and suites are found to be clean upon arrival, some guests do mention that the on-going housekeeping service leaves something to be desired. Guests report that items such as coffee and towels are not replaced and bins are left full.

Guests comment that the standard of the interior of the property does not match up to the exterior. The interior has a dated appearance and some maintenance issues such as broken pool chairs are found.

According to some guests, rooms and suites lack the finishing touches. Guests miss having access to modern facilities such as USB ports and also note minor shortcomings such as ill-fitting bed sheets.